Adventurers,
A topic that comes up quite a bit in support tickets is compromised accounts; players that have had their items traded off, sold or destroyed by someone else that has accessed their account.
We understand the inconvenience and frustration this causes and our support team is more than happy to help but in more than 98% of compromised account reports, it turns out that the reporting player has been compromised by someone they've shared their account information with.
What qualifies as account sharing?
Will I get help if I shared my account?
Yes, we assist players even if they've been compromised due to them sharing their account information. The most common restorations we provide are a “care package” of bound basic armor items and a weapon or a set of 40 Diplomas to buy R-grade gear.
If you have any questions or issues, please feel free to contact our Customer Support .
A topic that comes up quite a bit in support tickets is compromised accounts; players that have had their items traded off, sold or destroyed by someone else that has accessed their account.
We understand the inconvenience and frustration this causes and our support team is more than happy to help but in more than 98% of compromised account reports, it turns out that the reporting player has been compromised by someone they've shared their account information with.
What qualifies as account sharing?
- Purchasing an account from someone else.
- Giving your account information to ANYONE else.
- This includes:
- Your kids
- Friends
- Clan mates
- Significant other
- Anyone that isn't you.
- This includes:
Will I get help if I shared my account?
Yes, we assist players even if they've been compromised due to them sharing their account information. The most common restorations we provide are a “care package” of bound basic armor items and a weapon or a set of 40 Diplomas to buy R-grade gear.
If you have any questions or issues, please feel free to contact our Customer Support .
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