I am not able to purchase Items from the L2 store - I have submitted 2 tickets and have gotten no help. On my wife's account the l2 store works fine but my account wont allow me to select an item to purchase. I have sufficient coins etc. http://ift.tt/1QeOIPv is my 2nd ticket they told me to:
Thanks for contacting the Lineage II Game Support Team.
The issue you've run into is most likely an issue with the L2 store window being located off-screen and the window you're seeing is actually a sort of ghost image. To fix the problem, please do the following:
Go to your Lineage II/System folder.
Delete the "Windowsinfo.ini" file.
Launch the NCLauncher and perform a file check/repair on Lineage II.
Log into Lineage II and press Alt + Shift + O to bring up the Options menu. Click "Reset Window Location" button.
Please let us know if we can be of any other assistance.
I did what they asked me to do and it did not work but have had no further reply since then. so now how do i get to use my store?
Thanks for contacting the Lineage II Game Support Team.
The issue you've run into is most likely an issue with the L2 store window being located off-screen and the window you're seeing is actually a sort of ghost image. To fix the problem, please do the following:
Go to your Lineage II/System folder.
Delete the "Windowsinfo.ini" file.
Launch the NCLauncher and perform a file check/repair on Lineage II.
Log into Lineage II and press Alt + Shift + O to bring up the Options menu. Click "Reset Window Location" button.
Please let us know if we can be of any other assistance.
I did what they asked me to do and it did not work but have had no further reply since then. so now how do i get to use my store?
L2 Store
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