How NOT to answer a petition.

Well...it's well know fact that NCsoft actually ignore people in trouble,and that they use bot-answers (like the bots they love so much,yesterday in naia server i saw around 30 parties of summoner+iss+5 PS/WC botting in bloody swampland) but at least,when someone submit a ticket with a question,we'd like to get at least ONE answer before to put the petition in "solved" :



My question :

Hi,i'd like to ask if it's bug abusing or not. The situation is the following :

My clan hold the Monastic Fortress next to Valley of Saints (in Naia server) and we have a war declared by the clan named WarClan. Now,since few days the player Domotika declared war to us,and keep registering to our fortress in order to kill us.Now,if we kill him into "siege zone" the war count doesn't drop,but this is not the case,during siege time he goes around and freely PK any member of my clan w/o flagging,making us lose exp,and w/o chance to hit back since if we kill,war will start.

Is this bug abusing or is allowed by game mechanism?



Gm answer #1 :

Hello,



Thanks for contacting us.



In order to better assist you, I'm transferring your question to our Game Support Team. A Game Support team member will be in contact with you as soon as possible.



oh...ok,so the next team will answer me!



Gm answer #2 :

Hello Lukas,



Thanks for contacting the Lineage II Support Team.



I appreciate the details you've shared about this issue you encountered. I will be forwarding this information to our Quality Assurance (QA) Team so that they can fully investigate the situation.



Please understand that we are unable to provide status updates on bug reports. This allows our team to focus on quickly addressing bug reports and other issues in the game, so that our players can experience the smoothest game play possible.



If you would like to report a different issue, though, please contact us by opening a new support ticket.



Ahem...ok...then the next one is gonna answer me!



Ticket status has been updated : Solved.



Ahm...no. And you even have the guts to ask later "Are you satisfied by our help?" hell no. You gave me no answer!



/declarewar GMClan.



Anyway,this is just to "ask" , does anyone know the answer to my question?

Is that bug abusing or not as far as you know? happy easter! =_="