Hi NcSoft,
A friend of mine told me that you are performing account migrations on the 1st of May and will be deleting accounts that have not been migrated.
I desperately need help as I cannot migrate an account that I wish to keep.
The Problem is i had two accounts associated with one email -
I have been able to migrate one account successfully but the other account seems bound to the account that's already migrated email and its stuck on step 3 and keeps giving me an error.
""There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
I cannot find a way to unassociate my account from this email and give it a new address.
Please assist. As I don’t want my account deleted and i have tried multiple times to log a support ticket but it doesn't work.
Thanks
A friend of mine told me that you are performing account migrations on the 1st of May and will be deleting accounts that have not been migrated.
I desperately need help as I cannot migrate an account that I wish to keep.
The Problem is i had two accounts associated with one email -
I have been able to migrate one account successfully but the other account seems bound to the account that's already migrated email and its stuck on step 3 and keeps giving me an error.
""There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
I cannot find a way to unassociate my account from this email and give it a new address.
Please assist. As I don’t want my account deleted and i have tried multiple times to log a support ticket but it doesn't work.
Thanks
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