THANK YOU Ncsoft for banning my account after Ncoin Purchase! :))

After over 300$ of purchase in Ncoins not including VAT ( I admit I invested in this game for my personal pleasure and now deeply regret it ) I buy 1600 coins worth 20$ (using my OWN card as always) and 1 day later Ncsoft permanently bans my account including 1 year of work and over 20b worth of items because they considered my last purchase an atempt of fraud :)) Really? I mean you guys don't ban RMT players, whole trains of bots but YOU do ban paying customers :))) Ofc they metioned to refund all my money back but still you destroyed thousands of hours of gameplay and love for this game in just 1 day !! Or maybe 20$ was just not enough now was it? The only mistake I have made MAYBE it can be considered as a mistake is not knowing how much money I have on my card and clicked on a higher amount of coins and the purchase got rejected. But seriously... permanent ban? :)) THANK YOU NCSOFT





Thank you for your patience while we investigated your issue.

After review of your account, our payment processor has determined that a recent purchase attempt that occurred on this account met certain criteria and displayed characteristics highly indicative of fraudulent purchase attempts or has committed fraudulent purchase attempts. As a result of these criteria or associations, all purchases made on the account were refunded, the account has been permanently closed, and is ineligible to be reopened for any reason.

Unfortunately, there is no further assistance or information we can provide you regarding this issue or account. Further replies may not receive a response.

Regards,

Leah

NCSOFT Payment Review