Account Support team wake up !!!

Moustafa atef Yesterday at 03:01 some1 changed my account login the mail and the password everything i can give u all info needed like security questions etc

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automated answer :

Thomas Yesterday at 03:29 Hello Mosho,

Thank you for contacting NCSOFT Account Support.

I would be happy to assist you in recovering the account that has the characters you are looking for, but will need a bit more information to locate and verify the account. Please provide as much of the below information as possible.

• What are the names of any characters (and the server they are on) that you are hoping to recover?

• What physical address did you use when you created the account?

• What date of birth did you use when you created the account?

• List all possible emails that you would have used on the NC Account.

• List all 20- or 25-digit serial codes for any games you added to the account.

• What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)

• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well.

Once we have some additional information, hopefully we'll be able to locate the account.

I look forward to your reply.

Thanks,

Thomas

NCSOFT Account Support

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Moustafa atef Yesterday at 03:43 First name : ***

Last name : ***

Address line1 : E\Giza Egypt

City:Giza

Zip postalcode: 00202

Country : Egypt

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Date of Birth:***

i sent mails to : *****

Unique Account ID : i have 1 mail with "Your Account is now active" as title but no Unique ID's on it

Billing information: using credit card the last 4 digits is : ***

Last payment was : 2nd of Dec.2013 add 800 ncoins

ordernumber : 35064635

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another automated answer :

Hello Mosho,

Thank you for updating us.

I'm escalating your ticket to a Senior member of the Login Support Team to further assist you. Someone will be in contact with you as soon as possible.

Regards,

Alec

NCSOFT Account Support

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ow wait one more automated answer !!!!







VERMINTHRAX Yesterday at 17:17 Hello Moustafa,

Thanks for writing us.

I'll need to ask you a few additional questions to research this issue further.

-- What was the original email address used on the account?

-- Which server do you normally play on, and what is your main character's name?

-- Does anyone you know have your password?

-- Did you visit any related websites that asked you to enter the game/master account information?

-- Where do you normally connect from and which Internet service provider do you use?

I look forward to your reply!

Thanks,

Verminthrax

NCSOFT Account Support Team

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Moustafa atef Yesterday at 17:25 Q-- What was the original email address used on the account?

A-- ****

Q-- Which server do you normally play on, and what is your main character's name?

A--Bartz

Q---- Does anyone you know have your password?

A-- yesterday i couldn't log in game with this account so some1 offered me help so we used team viewer his ingame name was *** in server bartz

Q-- Did you visit any related websites that asked you to enter the game/master account information?

A-- No i never visit any website only lineage2.com

Q-- Where do you normally connect from and which Internet service provider do you use?

A-- i normally connect from my laptop in home or cafe so isp may change but like 90% from isp called TE-Data

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Waiting ur next automated answer at request #13689

/

now a serious question to those team what r u here for ?? if everything can be answered with an automated system ?



in this account i donated like 500 USD



on my new account i donated more than 200 USD i dunno what else u need to help me getting back my old account !!!!!!!!